FAQ
Frequently Asked Questions
MTS is a secure, reliable, and efficient financial platform based in Uganda, providing users with digital payment solutions for personal and business transactions.
Our headquarters are in Kampala, Uganda.
MTS was founded in 2024 to revolutionize digital payments in Uganda and East Africa.
MTS is designed for individuals, businesses, and institutions, ensuring financial inclusion for everyone in Uganda and beyond.
Download the MTS app, follow the registration steps, and link your mobile money or banking details.
Yes, MTS allows you to link your account with any bank, enabling direct transfers to and from your bank account.
Absolutely! MTS uses advanced encryption and secure systems to protect user data and transactions.
You can recover your account by using the “Forgot Password” option or contacting our 24/7 support team for assistance.
Yes, MTS facilitates both domestic and international money transfers securely and efficiently.
MTS uses advanced encryption and generates secret codes for secure payments and transfers.
Yes, MTS supports USSD functionality, allowing users with analog phones to make payments and access their accounts.
You can use the MTS ATM card to access your funds through VISA-enabled ATMs.
You can reach our 24/7 customer support team via the app, our website, or our toll-free number.
Yes, MTS enables fee payments and other transactions for primary schools, secondary schools, and universities.
Every registered account holder is issued an MTS ATM card upon signing up.
The MTS digital wallet is a secure feature that allows users to save and manage funds digitally within the platform.
Yes, MTS offers tailored solutions for SMEs, transportation businesses, and market vendors, including payment processing for goods and services.
If a transaction fails, contact our support team immediately with the transaction details for resolution.
Transaction fees vary based on the service. Details are available in the “Fees” section of the MTS app or website.
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